If you have received a shipping notification email from us, this means we have processed your order and have passed it along to the shipping carrier. Please review your tracking details via the carrier’s website or contact them directly for any questions relating to your package.
Discreet Shipping Your privacy is important to us. All orders are shipped in plain and unmarked packages, without product or company identifiers.
Order Processing Deadline
Orders that have completed the payment process before 2:00 PM PST, Monday to Friday, will ship same day. Orders that complete the payment process after the 2:00 PM cutoff time or on weekends or holidays will ship the following business day. During high volume periods, e-transfer processing may delay the shipment of your order until the following business day. We uphold the delivery standards that we quote on our website during checkout – if your order is delivered outside the standard, please contact us and we will credit the shipping cost on your next order. Please note that we are unable to expedite last-minute orders placed after our deadline.
Shipping Rates Shipping rates are specific to your location and can be found during checkout after inputing your address.
Additional Information There may be rare occasions where delivery is delayed due to reasons outside of our control. CKE will not be held liable for any shipping carrier service failures, including delayed deliveries or lost packages.
We request that you check that your shipping address is correct when placing your order (including any unit or apartment number), then verifying it once more via your order confirmation email.
CKE is not responsible for covering any charges for items returned to us, due to any incomplete or incorrect addressing provided to us. These items may be subject to a $15 ‘Return to Sender’ fee, as well as the original shipping costs to re-send the order.
