What is the fastest way for my order to be processed?
Place your order online before the 12:00 PM PST (noon) cut-off, Monday-Friday, to ensure same-day shipping.
Can I order by phone?
If you are unable to place your order online, we are happy to take your order over the phone. Please allow up to 2 business days for any telephone orders to be processed and shipped.
What payment methods do you accept?
Interac e-Transfer (through your Online Banking) or
COD (Collect-On-Delivery) - Pay for your order at your local Canada Post office with cash, credit, or debit.
At this time we do not accept credit card payments online. If you would like to pay with a credit card, please choose COD. For more information regarding payment methods, please visit our Payments section.
Where is my order confirmation email?
An order confirmation email is automatically sent within 30 minutes of successfully placing an order. It may be filtered into your spam folder. If you cannot find one, please contact us immediately.
How can I communicate any special requests?
For any comments or requests regarding preferences about your order, please leave us note on the Cart page before checkout.
Can I make changes or additions to my order?
Please contact us immediately and we will do our best to accommodate your requests. Due to our efforts to ensure that your order is delivered as quickly as possible, we cannot guarantee any changes to your order after it has been placed. If you would like to change more than one product in your order, please create a new order and send us a request to cancel your previous one.
Can I cancel my order?
As long as your order hasn’t been processed, we can cancel it and offer you a refund. Please note that refunds may take up to 3 business days to process. The security answer to accept your refund will be: canada1
How do I know which products to choose?
Canada Kratom Express does not make claims or recommendations to use our products for treating any type of medical-related conditions. We recommend doing your own research and discernment before making your purchase. If you would like general information regarding strain properties or popular products, please click here or contact us.
Who can order your products?
To order from Canada Kratom Express, buyers must have an address in Canada, be eighteen (18) years of age or older, and agree to our Terms and Conditions in their entirety. Please click here to view the full details of our Terms and Conditions.