We ship from Vancouver, BC, to all locations across Canada that are serviced by Canada Post.
Your privacy is important to us. All orders are shipped in plain and unmarked packages, without product or company identifiers.
Order Processing Deadline
Orders and payments received before 2:00 PM PST, Monday to Friday, will ship the same day.
Orders received after the above cutoff time or on weekends or holidays will be shipped the next business day.
Please note that we cannot expedite last-minute orders that are placed after our deadline.
Shipping Options and Rates
Canada Kratom Express upholds the delivery standards that we quote on our website during checkout, not the delivery standards claimed by Canada Post for their Expedited, Xpresspost and Priority services. There may be rare occasions where delivery is delayed due to reasons outside of our control. Canada Kratom Express will not be held liable for any Canada Post service failures, including delayed deliveries or lost packages.
If you wish to use a shipping carrier other than Canada Post, please contact us with your address at least 1 business day before placing your order so we can provide other options. Please note that rates are direct quotes and are often more costly than Canada Post.
We request that you double-check your shipping address is correct when placing your order (including any unit or apartment number), then verifying this again in your order confirmation email.
Canada Kratom Express is not responsible for covering any charges for items returned to us, due to incomplete or incorrect addressing provided to us by a customer. These items may be subject to a $15 ‘Return to Sender’ fee, as well as the original shipping costs to re-send the order.